City Gate Token (11.11)

These Terms and Conditions ("Terms") govern the City Gate Token promotion (the "Promotion"), held during City Gate's November 2026 11.11 campaign. By signing up for or using a City Gate Token, participants agree to be bound by these Terms and the Privacy Notice below.

1. Organiser

1.1 The Promotion is organised by the Management Corporation Strata Title Plan No. 4685 (City Gate) (the "Organiser"), located at 371 Beach Road, Singapore 199597. For enquiries, contact citygate.ma@gmail.com / 6513 9742.

1.2 The Organiser may appoint agents, contractors or partners to administer any part of the Promotion, including the sign-up page and token issuance.

2. Promotion Period

2.1 The Promotion runs from Monday 9 November 2026 to Sunday 15 November 2026, both dates inclusive (the "Promotion Period"). The sign-up page closes at 11:59pm on 15 November 2026.

2.2 Tokens can be obtained and used only within the Promotion Period, during the opening hours of each participating store. Tokens presented after 15 November 2026 are not valid, even if obtained during the Promotion Period.

3. Eligibility

3.1 The Promotion is open to all shoppers. Participants under 18 years of age must have the consent of a parent or legal guardian to sign up.

3.2 Each person may hold one (1) City Gate Token only. Each mobile number and email address can be registered once.

4. How to Get a City Gate Token

4.1 Scan the City Gate Token QR sticker displayed at any participating store.

4.2 Complete the sign-up form with your full name, mobile number and email address, and accept these Terms and the Privacy Notice.

4.3 Your personalised City Gate Token, showing your name, token number and issue date, will be displayed on screen and sent to the email address you provided. Save it to your phone.

5. How to Use the City Gate Token

5.1 Show your City Gate Token (on your phone, as a saved image or via the token page) to the cashier before payment at any participating store to receive 11% off the total bill.

5.2 A minimum spend of S$36 in a single receipt is required. The minimum spend is calculated before the 11% discount, service charge and GST are applied.

5.3 The discount can be used once per visit, meaning once per participating store per day. The token can be used at different participating stores on the same day.

5.4 The discount cannot be combined with any other promotion, discount, voucher, member privilege or package price, unless the participating store states otherwise.

5.5 The City Gate Token is personal and non-transferable, has no cash value and cannot be exchanged for cash. Participating stores may decline a token that appears to be altered, duplicated or not issued through the official sign-up page.

5.6 Participating stores may record the token number and bill amount for each redemption.

6. Participating Stores

6.1 The Promotion is valid only at the participating City Gate stores listed below, which may be updated during the Promotion Period. The latest list is available on City Gate's official social media pages.

6.2 Goods and services are supplied by the participating stores, which are solely responsible for their quality, pricing, refunds and exchanges. Refunds or exchanges on discounted purchases are subject to each store's policy and will be based on the amount actually paid.

7. Disqualification & Liability

7.1 The Organiser may void any token obtained using false, incomplete or duplicate details, or by automated or fraudulent means.

7.2 The Organiser is not responsible for technical failures (including network outages, email delivery failures or device issues) that prevent a sign-up, the display of a token, or the use of a token.

7.3 To the fullest extent permitted by law, the Organiser shall not be liable for any loss, damage or injury (including consequential or indirect loss) arising from participation in the Promotion or from any goods or services purchased, except to the extent caused by the Organiser's gross negligence.

8. General

8.1 The Organiser may amend, suspend or terminate the Promotion, or vary these Terms, at any time without prior notice. The latest Terms will be published on the sign-up page.

8.2 The Organiser's decisions on all matters relating to the Promotion are final and binding.

8.3 If any provision of these Terms is found invalid or unenforceable, the remaining provisions continue in full force.

9. Governing Law

9.1 These Terms are governed by the laws of Singapore, and participants submit to the exclusive jurisdiction of its courts.

City Gate Token: Privacy Notice

10. Who We Are

10.1 The Management Corporation Strata Title Plan No. 4685 (City Gate), 371 Beach Road, Singapore 199597 ("City Gate", "we") is responsible for the personal data collected through the City Gate Token sign-up page. The page and token are operated on our behalf by our service provider, NEO360, which processes the data only on our instructions.

11. What We Collect

11.1 Your full name, mobile number and email address; the store QR code you scanned; the date and time you signed up; your consent choices; and the token number issued to you.

11.2 Participating stores may record your token number and bill amount when you use the token.

12. Why We Collect It

12.1 To issue your personalised City Gate Token and send it to you.

12.2 To make sure each person holds one token only, and to prevent misuse.

12.3 To verify tokens and record redemptions at participating stores.

12.4 To measure the results of the Promotion. Reports to City Gate management and participating stores use totals only, not your personal details.

12.5 Only if you tick the optional marketing box: to send you news, promotions and event invitations from City Gate and its tenants by email, SMS and/or WhatsApp. You do not need to agree to marketing messages to get a City Gate Token.

13. Who We Share It With

13.1 Our service provider (NEO360) and City Gate management staff who run the Promotion. We do not sell your personal data. Participating stores see only your name and token number on the token you show them.

14. How Long We Keep It

14.1 Sign-up and redemption records are kept for three (3) months after the Promotion ends, until 15 February 2027, and then deleted.

14.2 If you agreed to receive marketing messages, your name, mobile number and email address are kept for that purpose until you withdraw your consent.

15. Withdrawing Consent and Your Rights

15.1 You may withdraw your marketing consent at any time by using the unsubscribe link in any message, replying STOP, or contacting our Data Protection Officer.

15.2 You may also ask to access or correct your personal data. We will act on your request within a reasonable time, in line with the Personal Data Protection Act 2012.

16. How to Contact Us

16.1 For any query, request or complaint about your personal data, please contact our Data Protection Officer:

The Management Corporation Strata Title Plan No. 4685 (City Gate)

Attention: Data Protection Officer

Address: City Gate Management Office, #01-54, 371 Beach Road, Singapore 199597

Email: citygate.ma@gmail.com