City Gate Halloween Quest 2026 — Terms & Conditions

These Terms and Conditions (“Terms“) govern participation in the City Gate Halloween Quest and the associated Lucky Draw (together, the “Promotion“) held in conjunction with Halloween @ City Gate 2026. By participating, participants agree to be bound by these Terms.

1. Organiser

1.1 The Promotion is organised by City Gate (the “Organiser“), located at 371 Beach Rd, Singapore 199597. For enquiries, contact citygate.ma@gmail.com / 6513 9742.

1.2 The Organiser reserves the right to appoint agents, contractors or partners to administer any part of the Promotion.

2. Promotion Period

2.1 The Promotion runs from 12 October 2026 to 31 October 2026, both dates inclusive (the “Promotion Period“).

2.2 The Lucky Draw will be held on 1 November 2026 at City Gate.

2.3 Quest Tickets may only be collected, and Photo Station posts may only be made, during the Promotion Period. Receipts dated outside the Promotion Period are not eligible.

3. Eligibility

3.1 The Promotion is open to all shoppers and visitors aged 18 years and above at the time of participation. Participants under 18 must be represented by a parent or legal guardian.

3.2 Employees of the Organiser, participating tenants, and their respective immediate family members and agents involved in the Promotion are not eligible to win prizes.

3.3 Participation is subject to the participant providing valid contact details (Route 1) or a traceable public social media account (Route 2) for prize notification.

3.4 Participants must follow City Gate’s official Instagram or Facebook account at the time of entry and at the time of the Lucky Draw.

4. How to Participate

There are two ways to enter the Lucky Draw. Participants may use either or both routes.

Route 1 — Quest Ticket (with purchase)

4.1 Spend $50: Make a single purchase of S$50 or more (in one receipt) at any participating tenant (retail, lifestyle or F&B) during the Promotion Period.

4.2 Get a Quest Ticket: Present the original receipt at the Level 1 Security Counter to receive one (1) Quest Ticket. One Quest Ticket is issued per qualifying receipt.

4.3 Answer the Quest question: Find the Halloween Quest cut-outs placed around City Gate and write the answer to the question printed on the Quest Ticket.

4.4 Submit: Completed Quest Tickets, with the participant’s name, contact number and email, must be inserted into the submission box at the Level 1 Security Counter by 31 October 2026 to be entered into the Lucky Draw. There is no limit to the number of Quest Tickets a participant may submit.

Route 2 — Halloween Photo Station (no purchase required)

4.5 Take a photo: Take a photo of yourself at the Halloween Photo Station at Level 2 of City Gate.

4.6 Post & tag: Post the photo publicly on your own Instagram or Facebook account, tag @citygate and include the hashtag #CityGateQuest, by 31 October 2026, 2359 hrs.

4.7 Keep it public: The post and account must remain public until 1 November 2026, 2359 hrs. Each valid post counts as one (1) entry into the Lucky Draw.

5. Receipt & Quest Ticket Conditions

5.1 Only original, itemised receipts issued by participating tenants during the Promotion Period are accepted. Photocopies, reprints, duplicates, or digitally altered receipts are not valid.

5.2 Each receipt may be used once and is valid for a maximum of one (1) Quest Ticket, regardless of the total amount spent. Receipt-splitting or combining is not permitted.

5.3 The following do not qualify toward the $50 minimum: purchases of gift vouchers/cards, cash top-ups, bill payments, and any categories the Organiser may exclude at its discretion.

5.4 The Organiser reserves the right to mark, stamp, or retain receipts upon issuing a Quest Ticket to prevent duplicate claims.

5.5 Only the Halloween Quest cut-outs bearing the City Gate logo count towards the answer. Each question counts only the item it names; for example, “pumpkins” refers to the stand-alone pumpkin cut-outs and does not include the Pumpkin Man character. Tenant decorations do not count.

5.6 Only Quest Tickets that are complete, legible and carry the correct answer, as determined by the Organiser, will be entered into the Lucky Draw.

5.7 Quest Tickets are the responsibility of the participant. Lost, stolen, damaged or defaced tickets will not be replaced, and Quest Tickets are non-transferable and hold no cash value.

6. Photo Station Post Conditions

6.1 Posts must show the participant at the City Gate Halloween Photo Station and must be the participant’s own original photo.

6.2 Posts made from private accounts, posts that are deleted or made private before 1 November 2026, 2359 hrs, and posts that cannot be found through the @citygate tag or #CityGateQuest hashtag will not be counted.

6.3 Participants confirm that everyone appearing in their photo has consented to being photographed and to the photo being shared.

6.4 This Promotion is not sponsored, endorsed or administered by, or associated with, Instagram, Facebook or Meta Platforms, Inc.

7. Lucky Draw & Prize

7.1 All valid Quest Tickets submitted by the cut-off and all valid Photo Station posts will be entered into the Lucky Draw held on 1 November 2026.

7.2 One (1) winner will be drawn at random and awarded S$500 worth of City Gate tenant vouchers. The vouchers are subject to their own terms of use, including validity.

7.3 Each participant is eligible to win one (1) prize only. Prizes are not transferable, non-exchangeable, and cannot be redeemed for cash unless stated otherwise by the Organiser.

7.4 The Organiser reserves the right to substitute any prize with another of equal or comparable value without prior notice.

8. Winner Notification & Collection

8.1 The winner will be notified within 14 days of the draw, via the contact details on the Quest Ticket (Route 1) or by direct message to the account that made the post (Route 2). The winner may also be announced on City Gate’s Instagram and Facebook. The Organiser is not responsible for incorrect or incomplete contact details.

8.2 The winner must produce valid photo identification to collect the prize. A Route 1 winner must also produce the receipt used for the winning Quest Ticket; a Route 2 winner must show that they own the account that made the winning post.

8.3 The prize must be collected by 14 days from notification at City Gate Management Office, #01-54, 371 Beach Rd, Singapore 199597. Unclaimed prizes after this date will be forfeited and may be re-drawn or retained by the Organiser at its discretion.

8.4 The Organiser will never ask for payment, passwords or bank details to release a prize.

9. Publicity & Personal Data

9.1 By participating, winners consent to the use of their name, likeness, image and/or voice for the Organiser’s publicity and marketing purposes across all media, without additional compensation.

9.2 By posting with #CityGateQuest and tagging @citygate, participants consent to the Organiser reposting and sharing their post, with credit, on City Gate’s social media, website and in-mall screens, without additional compensation.

9.3 Personal data collected will be used solely for administering the Promotion and related communications, in accordance with the Personal Data Protection Act 2012 (Singapore).

10. General

10.1 The Organiser reserves the right to amend, suspend, or terminate the Promotion, or vary these Terms, at any time without prior notice.

10.2 The Organiser’s decisions on all matters relating to the Promotion, including the correct answer to each Quest question and the validity of any entry, are final and binding, and no correspondence or appeals will be entertained.

10.3 The Organiser shall not be liable for any loss, damage, or injury (including consequential or indirect loss) suffered by any participant arising from participation in the Promotion or the acceptance, use, or enjoyment of any prize, to the fullest extent permitted by law.

10.4 If any provision of these Terms is found invalid or unenforceable, the remaining provisions continue in full force.

10.5 These Terms are governed by and construed in accordance with the laws of Singapore, and participants submit to the exclusive jurisdiction of its courts.

11. Disqualification & Liability

11.1 The Organiser reserves the right to disqualify any entry that is deemed inappropriate, offensive, fraudulent, or in breach of these Terms and Conditions, including entries from fake or automated accounts.

11.2 The Organiser is not responsible for any technical failures, including but not limited to network outages or platform glitches that prevent a participant from submitting an entry or prevent a post from being found.

11.3 To the maximum extent permitted by law, the Organiser shall not be liable for any loss or damage suffered by participants in connection with this Promotion.